A lot of people say a lot of nice things about the exceptional customer service at 123Host.au (you can read them there).
It all comes down to the philosophy to give the level of customer service we wish we received from others, because we all know that in general, customer service sucks.
I am always really proud of the 123Host.au support ticket response times and whenever I think it probably can’t be improved…guess what.
March 2022 – over 68% of tickets replied within 1 hour and almost 97% replied within 4 hours!
“Within 1 hour” sounds good, but there were 68 support tickets opened in March and
I might give myself a pay rise.