The 123host mantra is “to give the level of customer service we wish we received elsewhere” because, let’s face it, most internet customer service sucks. It takes days to get a response to your inquiries…if you do get a reply.
Not at 123host. Pretty happy with these stats for September 2020.
Over half of tickets received their first answer within 1 hour. An incredible 82% were answered within 4 hours and 93% were answered within 8 hours. During September the average first response was 2.2 hours.
And it is all done with Australian staff…